Get a detailed view of your AI chatbot's performance, including:

• Resolution Rate: How often the chatbot resolves issues without human intervention.

• Deflection Rate: The percentage of inquiries the chatbot handles, reducing the load on human agents.

• First Response Time: How quickly the chatbot responds to a new inquiry.

• Topics popularity: Explore the top content that the AI chatbot uses to generate answers.

• Knowledge gaps. Questions that you can focus on creating or improving content for in order to increase the number of resolved conversations.

• Usage metrics